As long as youโre using Deriv, there will come a time when you need to contact support. Maybe your verification is stuck. Maybe a withdrawal hasnโt reflected. Or maybe something just isnโt working right.
This guide walks you through the fastest and most reliable ways to contact Deriv support โ depending on the issue.
๐ Before You Contact Deriv Support โ Read This First
Before you reach out, make sure youโve gathered everything youโll need. That includes:
- Your Deriv login email or account ID
- Any transaction IDs or payment references
- Screenshots of the issue (error messages, failed withdrawals, etc.)
- A clear, short explanation of whatโs wrong
Being prepared saves time โ and helps support solve your issue faster.

Methods to Contact Deriv Support
Deriv offers several communication channels to accommodate the diverse needs of its users:
๐ฌ Using Deriv Live Chat the Right Way
The fastest way to get help from Deriv is through Live Chat โ directly on their website. But if you want a smooth experience, you need to approach it the right way.
๐ฒ How to Access Live Chat
- Go to Deriv.com
- Look for the chat icon at the bottom right of the page
- Enter your name and email address, then click โStart the Chatโ

Youโll first interact with a chatbot โ itโs trained to handle most basic questions. But if your issue is more complex, scroll down and click โTalk to Agentโ to be connected to a real human.
Sometimes youโll get connected right away. Other times, if itโs busy, you might see a message saying all agents are currently helping other clients.
At that point, you can either wait a bit and try again โ or submit a support ticket.
Personally, Iโve found that just waiting a few minutes and refreshing the chat usually works. No need to panic โ they eventually get to you.

๐ง What to Do if Live Chat Isnโt Showing
This happens more often than youโd think. Hereโs how to fix it:
| Problem | Fix |
|---|---|
| Chat icon not loading | Log in first, then reload the page |
| Using Brave browser | Switch to Chrome or Firefox |
| Pop-up blocker on | Disable it for Deriv.com |
| VPN causing issues | Try disabling the VPN temporarily |
If all else fails, use email while you wait.
๐ฑ Deriv Support via WhatsApp (Use With Caution)
Yes, Deriv does offer support via WhatsApp โ and itโs fast, almost as quick as live chat. You can message them directly from your phone if youโre on the move.
The official Deriv WhatsApp number is +356 9957 8341.
Youโll also see a WhatsApp icon on the bottom-right corner of Deriv.com when support via WhatsApp is active.
But hereโs the catch:
You need to double-check that number โ scammers are everywhere, and itโs easy to get tricked by someone pretending to be support.
Never share your login, wallet, or personal info unless youโre 100% sure youโre speaking to the real Deriv support team.
To be safe, I still recommend using live chat on the official website โ itโs the most secure and reliable option. But if youโve verified the number yourself, WhatsApp can be a convenient alternative.

๐ง Contacting Deriv by Email (Best for Non-Urgent Issues)
If your issue isnโt urgent โ or you need to explain something in detail โ email support is a solid option.
Deriv has a few different addresses depending on your problem:
- General support:
[email protected] - DP2P issues:
[email protected] - Payment agents:
[email protected] - Verification/KYC:
[email protected](optional to mention)
Youโll usually get a response in around 24 hours.
To be honest, itโs slower than some brokers Iโve used โ but it works well for more complex cases where you want a paper trail.
Tip: When emailing, always include your account ID, a clear subject line, and any screenshots. It saves time and avoids unnecessary back-and-forth.

๐ฒ Contacting Deriv Support on Social Media (But Stay Alert)
You can also reach out to Deriv through their official social media pages. Itโs a good option for asking general questions or following updates โ but be careful.
Here are the verified links:
- Facebook: facebook.com/derivdotcom
- X (Twitter): x.com/derivdotcom
- Instagram: instagram.com/deriv_official
- LinkedIn: linkedin.com/company/derivdotcom
โ ๏ธ Important: There are fake pages out there โ scammers often create lookalike accounts using the Deriv name and logo.
Always double-check the link, and never share your account details or passwords in public messages or DMs.
For account-specific issues, itโs safer to use live chat or email through the official website.
๐ Deriv Help Centre (Self-Service Option)
If you prefer to figure things out yourself, Deriv has a full Help Centre with answers to most common issues.
You can browse by category โ like deposits, verification, or MT5 โ or just use the search bar to find exactly what you need.
Itโs handy for quick questions that donโt need live support.
Check it out here: help.deriv.com

Deriv Community Forum
If youโve got a general question or just want to see how others are handling similar issues, the Deriv Community is worth checking out.
Itโs a forum where traders help each other out โ you can search for topics, read through real responses, and even post your own questions if you’re stuck.
Sometimes, youโll find answers there that havenโt made it into the Help Centre yet.
Click here to visit the community: Deriv Community
Youโll see threads like:
- โMT5 login not working today?โ
- โHow long did your verification take?โ
- โAnyone else had delays with DP2P?โ
It’s not official support, but itโs a useful space to get real feedback from other Deriv users.
There are even tips for trading synthetic indices.

If you do not see anything related to your issue you can simply send your question by clicking “New Topic” on the top right.

After that, you can wait for responses to your issue.
๐ Deriv Phone Support (For Those Who Prefer to Call)
If youโd rather speak to someone directly, Deriv also offers phone support through some of their local offices.
You can view the full list of numbers here:
๐๐ฝ deriv.com/contact-us
That said, there are a few things to keep in mind:
- Calls may be expensive, especially if youโre dialing international lines
- It might be faster for urgent issues, but itโs not ideal for things like submitting documents
- Personally, Iโve never had to use phone support โ live chat has handled everything for me โ but your situation might be different
If you do decide to call, just make sure you have your account ID and the exact issue ready to explain.

๐ Stay Safe When Contacting Deriv Support
When you reach out to Deriv support, youโre usually dealing with sensitive stuff โ logins, payments, verification, the works. So itโs important to stay sharp and protect yourself from scams or fake platforms.
Here are some key precautions I recommend:
โ 1. Double-Check the Website URL
Always make sure you’re on the real Deriv site. The official domain is https://deriv.com.
Anything else โ no matter how similar it looks โ could be a phishing site trying to steal your login.
Fake examples to watch out for:
http://deriv-trading.com/www.derivforex.com
They might look legit, but theyโre not.

โ 2. Verify Email Addresses
Only trust emails that come from @deriv.com. Anything else is fake โ even if it looks official.
Avoid emails like:
If you’re ever unsure, donโt respond โ and definitely donโt click links or share details. Be extra vigilant if they contact you first.
โ 3. Never Share Passwords or PINs
Deriv support will never ask for your password, 2FA code, or wallet PIN โ not via email, not in live chat, and not on a call.
If someone does, itโs a scam. Report it immediately.
โ 4. Enable Two-Factor Authentication (2FA)
Add a layer of protection by turning on 2FA. Even if someone guesses your password, they still wonโt get in without the code from your phone.
โ 5. Avoid Public Wi-Fi
Donโt log in or contact support while on public Wi-Fi (like cafรฉs or airports). These networks are easy targets for hackers.
Use your mobile data or a private connection when dealing with your account.
โ 6. Keep Your Browser and Devices Updated
Old browsers and outdated apps can have security holes. Always update your browser, trading apps, and device software to stay protected.
Following these simple checks has saved me more than once. Donโt wait until you lose access or get hacked โ trade smart, and stay protected.

๐ Related Guides
Frequently Asked Questions On Deriv Support.
Live Chat on the official Deriv website is the quickest. Itโs available 24/7, and you can usually get a response within minutes. Start by clicking the chat icon at the bottom right. If the chatbot canโt resolve your issue, type โTalk to Agentโ to connect with a human representative.
Yes, Deriv provides support through WhatsApp at +356 9957 8341. However, be cautious of scammers using similar numbers. Always verify the number on the official Deriv Contact Page before reaching out. For sensitive issues, I recommend using Live Chat for added security.
Yes, Deriv offers support in various languages. When initiating a Live Chat, the system typically detects your account’s language preference. If you need assistance in a different language, simply request it, and you’ll be connected to an agent who speaks that language
Yes, Deriv is active on several social media platforms. While these channels can provide general support and updates, for security reasons, it’s best to handle specific account-related queries through official channels like email or live chat.
Deriv offers 24/7 customer support through live chat and email, ensuring that help is available at any time, no matter where you are in the world.
Yes, Deriv has local offices you can call. Find the relevant numbers on their Contact Page. Keep in mind that international calls may incur charges, and phone support might not be ideal for submitting documents. Personally, I stick to Live Chat for efficiency.




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